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International Shipping
Do you ship to my country?
  Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
What are my payment choices?
  During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
When will my order ship and what are my shipping charges?
  Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
What is the return policy?
 

RETURN POLICY

You may return any new, unused product in the manufacturer's original packaging for an exchange or full refund within 60 days from the date of shipment. PLEASE CALL US FIRST 1-877-703-7118 SO WE CAN ISSUE YOU A RETURN AUTHORIZATION NUMBER! Products that have been installed cannot be returned. Shipping and handling fees are not refundable. All returns must be accompanied by a copy of the original invoice and shipped prepaid with appropriate packaging. For your protection, we recommend that you insure the package. Motherwell Products will not be responsible for lost or damaged packages. All refunds must be processed via the original payment method.

SPECIAL ORDER PRODUCTS: Special order products may not be cancelled or returned unless authorized directly by the manufacturer for exchange.

WRONG PRODUCT: Have we shipped the wrong product to you? If we have made an error on your order, please give us a call or email us and one of our associates will arrange for an expedient exchange at no cost to you.

EXCHANGES: If you have changed your mind and simply would like a different product than you originally ordered, we have 2 options available for you: (1) We wait until we have received your returned item before we ship out the new product or (2) we can ship out the new product right away, charging it to your credit card and then issue a refund when we receive your return.

DAMAGED PARTS: If you have received a damaged part, please call or email us with the invoice number, part number and description of the issue at hand. We will contact you in a timely fashion with further instructions in resolving the matter.