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Guarantees
Limited Product Warranty
 
  1. Limited Product Warranty. Motherwell Products USA, Inc. (“Motherwell Products”) warrants that Product(s) that are purchased through the Motherwell Products Store or an authorized dealer will be free from factory defects, under normal use and service, for a period of ONE (1) YEAR starting from the date of retail sale and delivery (not date of installation) with proof of purchase or FIVE (5) YEARS if registered within THIRTY (30) DAYS of purchase with proof of purchase. This Limited Product Warranty does not cover defects or damage due to abuse, misuse or improper installation. This warranty applies to Products you or an aftermarket shop have installed, but only for defects in manufacturing—not conditions caused by the improper installation.

    This Product warranty is separate and distinct from the limited factory warranty that applies to your stock motorcycle. This Product warranty does not extend or modify the factory warranty that applies to your motorcycle. It only covers the Products added to your motorcycle.

    The remedy for breach of this limited Product warranty is expressly limited to the repair or replacement of any component that proves to be defective and does not extend or create liability for consequential damages, costs or expenses, including loss of time, inconvenience, or loss of use of the motorcycle.

  1. Exclusions. This Product warranty shall only apply to Customer and does not cover damage to Products due to external causes, including but not limited to, accident, abuse, misuse, neglect, mishandling, improper testing, weather, use of contrary industry practices, or any damage caused by equipment not supplied by Motherwell Products.

    This Product warranty does not cover defects, damage or premature wear to your motorcycle that are caused by the installation or use of Products, even those installed by an authorized dealership. Examples include, but are not limited to mounting hardware, racks, sissy bars, add-ons connected to the factory electrical system, etc. The use of Products not designed and tested for your motorcycle may have negative consequences on the performance of your motorcycle and may create conditions not covered by the limited factory warranty.

  1. Warranty Repair. If the Product does not work as intended by the manufacturer, the Customer’s sole remedy shall be, at Motherwell Products’ discretion, repair or replacement. Motherwell Products, at its sole discretion, may replace or repair the unit determined to be under warranty at the Motherwell Products Warehouse. The labor costs associated with the repair of the Product may be the responsibility of Motherwell Products if determined under warranty. Customer will obtain a Return Material Authorization (“RMA”) number before shipping the product and related materials to Motherwell Products. RMA numbers can be obtained by sending the information for warranty to warranty@motherwellproducts.com . Customer is responsible for costs associated with return of products for warranty service. Motherwell Products may cover shipping and associated costs within the continental United States. Customers outside of the continental United States are responsible for shipping costs for return of Product to Customer.

  1. Warranty Disclaimer. Except as expressly set forth in this Limited Product Warranty and to the greatest extent allowed by law, Motherwell Products makes no other representations, warranties, or conditions, expressed or implied, including and implied representations, warranties or conditions of merchantability, fitness for a particular purpose, non-infringement, and non-interference. Motherwell Products does not warrant that your use of Motherwell Products Products will be uninterrupted or error free. Any implied warranties that may be imposed by law are limited in duration to the Limited Product Warranty period, to the greatest extent allowed by law. Some states or countries do not allow a limitation on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages for consumer products. In such states or countries, some exclusions or limitations of this Limited Product Warranty may not apply to you. This Limited Product Warranty is subject to change without notification.

Motherwell Products USA, Inc. Warranty

7074 Portal Way #140

Ferndale, Washington 98248

USA

warranty@motherwellproducts.com

1-877-703-7118

Submit Warranty by email with the following information:
Name
Email
Phone Number (optional)
Product Model Number
Place of Purchase
Date of Purchase
Attach copy of Proof of Purchase

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